Privacy Notice

What information are you looking for?

We are Piper Technology Ltd.. We are called "we", "us", "our", or "Piper" in this Privacy Notice.

We refer to our website (piperhq.co) as our "Site", and our "toolkit for managers" as our "Services". We refer to our Site and Services together as the "Platform".

If you browse our Site or are a customer of Piper, this Notice explains what information about you we collect, what we do with it, and how you can control it.

If your company or manager is using Piper, please contact them directly to ask about how they use your personal information.

Please read these Terms and Privacy Notice carefully. It will take about 10-15 minutes if you read the whole Terms.

What information do we collect & why do we use it?
We'll collect your personal information if you:
We'll collect your personal information:
if you use our website
We collect:

Whether you're just browsing or you create an account, we will automatically collect:

Technical information
Technical information may include:
Information about your visit
Information about your visit may include:
Location information
We may ask for your location via cookies or your device settings. Your location might mean us checking what country or region you are in using any of the following:

If you agree to share your location with us, we'll use this to deliver location-specific content, advertising or other services, like checking for fraudulent transactions.

We may combine your location information with your device ID, so we can recognise your browser or device when you return to our Site.

We use this to: Why we do this:
if you contact us or give us feedback
We collect:

If you contact or engage with us, for example if you get in touch to ask about our toolkit for managers, we will collect your contact information and communications information.

Contact information you provide when you get in touch, for example: We use this to: Why we do this:
if you register for our services
We collect:

Contact information, account information and payment information.

Contact information includes the contact information you provide when you get in touch, for example: Account information includes: Payment information includes:

If you make a payment via our Site, your payment information will be provided directly to our payment provider. We won't see your bank account or payment card details.

Information you supply to our payment provider is not within our control and is subject to their own privacy policy and terms and conditions.

We use this to: Why we do this:
if you sign up to receive news, updates or other marketing from us
We collect:

Contact information and marketing preferences.

Contact information includes the contact information you provide when you get in touch, for example: Marketing preferences include: We use this to:

send you direct marketing, includes news, updates, or asking you to complete a survey

Why we do this:

If you are a consumer, we do this with your consent.

If you are or work for a business or other organisation, we do this because it is important to us to grow or manage our business, or with your consent.

We also do this to comply with the law.

What are the legal reasons we can use your information?

If you are in the UK or the EU, we must have a relevant legal reason, called a "lawful basis", for each way we use your personal information. This is the 'Why we do this'.

Legal reasons include consent, a contract with you, complying with our legal obligations and legitimate interests.

Consent: We'll use your personal information to send you marketing if you have consented (where required by law).

You can opt-out of marketing at any time by clicking the "unsubscribe" link in any marketing we send.

We also use consent for some of the cookies we use (see our Cookie Notice for more detail).

Contract: We use your personal information to carry out an agreement you have with us (for example, our Terms), or if you ask us to do something so you can make an agreement with us.

We may send you service updates based on your agreement with us (for example, updates about books you have ordered).

Our legitimate interests: We may use your personal information if we need it for things that are in our (or another organisation's) legitimate interest, as long we balance this with your rights and interests.

Our legitimate interests include:
  • Administering, improving and expanding:
    • Getting your feedback and reviews
    • Providing and improving our Site, products and services
    • Implementing and improving our security measures
    • Growing our business and informing our marketing strategy.
  • Marketing & advertising:
    • Marketing and promoting Piper to an organisation you work for or provide services to.
    • Measuring or understanding the effectiveness of our advertising, and showing you relevant advertising (including when you visit other websites).
  • Fulfilling agreements with other organisations:
    • Complying with any agreement we may have with an educational or other institution you attend, are part of, work for or provide services to.
    • Enforcing or applying our Terms or other agreements with you or with an organisation you work for or provide services to.

If you would like more information about how we balance our interests and your rights, please contact us.

Legal compliance: We may need to use your personal information to comply with our legal obligations and/or any court orders.

We also use cookies, and we explain how in our Cookie Notice.

Your responsibilities

If you use Piper to manage other individuals' personal information, you are responsible for treating their information lawfully, securely and appropriately. This includes providing information to those individuals about how and why you use their information and generally who you share it with (for example, with Piper).

Who do we share your information with?

We may share your personal information with our group companies, our service providers and professional advisors, our business partners, and if we are legally required to.

We may share your personal information with:

Where do we store your information?

We are based in the United Kingdom. We may transfer your personal information outside the UK (or, if you are in the European Union ("EU") or European Economic Area ("EEA"), outside of the EU/EEA):

We may also store your information with third parties who work with us to help us to provide our services to you.

If we transfer your information internationally, we will take steps to ensure your information is legally protected.

For more information about how we currently transfer and protect data, please contact info@piperhq.co.

How do we protect your information?

All information you provide to us is stored on servers which we manage and control. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption.

All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us, any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

What if we link to other websites?

We may link to other websites/apps, which will have their own privacy information, which you should read before using or sharing personal information with the site.

We are not responsible or liable for these websites/apps, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked website. We have no control over the availability of any of these websites.

How long do we keep your information for?

We usually don't keep your information for any longer than we need to, but we might keep it for longer if need to fix an issue or keep records.

We will usually keep personal information: We may keep your personal information for longer:

If you opt-in to marketing from us and later change your mind (or object to any other use of your personal information), we may keep a record of your opt-out or objection for longer so we can demonstrate we respect your preferences.

We may combine and anonymise individuals' information, and we may keep anonymised information indefinitely.

How can you control your personal information?

If you are in the UK or the EU, you may, in certain circumstances, have the right:

These rights are not absolute – if a right does not apply, or only applies to some of the ways we use your personal information, we will explain this when we respond to your request.

If you would like to exercise any of these rights over your information, you can contact us at info@piperhq.co.

Automated decision making

You also have the right to not have certain significant decisions made about you based solely on profiling or other-automated decision-making, unless a suitable reason applies. If any such automated decisions are made, you have the right to human review and intervention.

Piper does not make significant automated decisions about you, but we may provide information to your company or manager allowing them to do so. Please speak to your company or manager if you have any questions about this.


If you have any concerns, you have the right to make a complaint to a data protection supervisory authority.

How can you contact us?

If you have any questions about how we handle your personal information, please contact us at info@piperhq.co

When was this Privacy Notice last updated?

We last updated this Notice on 2021-08-03.

Cookie Notice

Our Sites use cookies and/or other similar technologies such as device-IDs, in-app codes, pixel tags and web beacons to collect and store information about you.

What are cookies?

Cookies are usually pieces of information or code that a website transfers to or accesses from your computer or device to store, and sometimes track, information about you.

Cookies let websites remember you and your preferences, manage different features and content, store searches, and personalise content.

How does our Site use cookies?

Our Site uses cookies (alone or combined) to create a unique device ID, and to distinguish you from other users. This helps us to improve your experience and improve our Site.

Some cookies only last while you use our Site (or app). Some cookies are used to remember you when you visit again, and will last for longer.

We use strictly necessary cookies if it is in our legitimate interests (balanced with your rights). We use all other cookies with your consent.

We use the following types of cookies:
Strictly necessary cookies

These are cookies that are required for the operation of our Site and under our Terms with you. They include, for example, cookies that enable you to log into secure areas of our Sites or (on other sites) use a shopping cart.

Functionality cookies

These may be used to recognise you when you return to our Sites. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, choice of language or region).

Analytical/performance cookies.

These allow us to recognise and count the number of visitors and to see how visitors move around our Sites when they are using them. This helps us improve the way our Sites work, for example, by ensuring that users are easily finding what they are looking for.

Targeting/Advertising cookies.

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Sites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

Social networking cookies.

These cookies help us manage our social media, including enabling you to share content and enabling us to understand how you interact with us. We will use this information subject to your choices and preferences to improve our Site, Membership and Products. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our Site you visit and on information on other websites and services you visit. This may result in you seeing advertisements through our Site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.

If you want to disable cookies on our website, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

Microsoft Internet Explorer
  1. Select the Tools menu > Internet Options
  2. Click on the Privacy tab
  3. Click on Advanced within the Settings section and select the appropriate setting
Google Chrome
  1. Select Settings > Advanced
  2. Under Privacy and Security > Content settings.
  3. Click Cookies and select the relevant options
  1. Select Preferences > Privacy
  2. Click on Remove all Website Data
Mozilla Firefox
  1. Choose the Tools menu > Options
  2. Click on the Privacy icon
  3. Select the Cookie menu and select the relevant options
Opera 6.0 and further
  1. Choose Files menu > Preferences
  2. Select Privacy

We may also separately prompt you regarding our use of cookies on the Site.